IT Support Engineer Job At Lenovo In Australia
Dear job seekers, in this post we can get the job details of IT Support Engineer job in Australia, Lenovo. Anyone looking for change job in IT Infra can try this job.
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| Lenovo Jobs |
About Company
This is a highly technical customer focused role within Premier Support, Lenovo’s highest-level service offering for our commercial range of laptops, desktops, tablets and smart office devices.
As a member of a rapidly expanding team, you will be well-positioned for personal and professional growth with a variety of secondary and tertiary roles such as those mentioned above and more.
Responsibilities:
- Provide technical support via phone and email to Premier Support customers
- Employ effective remote troubleshooting and isolation methodologies
- Identify the cause of PC hardware/software faults and provide a solution
- Demonstrate exceptional end to end case management and track issues through to resolution
- Keep customers updated at every step from start to finish
- Manage personal workload, adhere to and meet multiple KPI’s
- Complete ongoing technical training and compliance
Key Competencies Needed:
- Working knowledge of Windows OS and MS Products
- Experience diagnosing a broad range of hardware/software faults
- Experience supporting Desktops, Laptops and Tablets
- High attention to detail and exceptional quality control
- Able to problem solve and think laterally
- Effective verbal/written communications and customer skills
- Exceptional case ownership and ability to develop solid action plans
- Proven ability to learn and support new and complex technologies
- Ability to prioritize in a fast-paced, dynamic work environment
Candidate Pre-Requisites
Previous Experience:
- 3+ years of experience in a similar Technical Support role
- Applicants must be Australian Citizens or Permanent Residents
- Experience within IT Services and Working with Field Service Providers
We will consider remote work arrangements for candidates who are based outside of Sydney with prior remote work experience
Qualifications:
Desirable Certifications - MCSE, MCP, CCNA, A+ or qualification in a relevant field - or Industry Technical Certifications from a Tier 1 IT Vendor